I have paid TWICE and still can't convert a pdf to word. WTF???? I could have typed the friggin document in the hour and a hald I wasted with this bullshit company. I need a refund bc your service sucks

I have paid twice and still can't convert anything from pdf to word. I have an account. I am signed in and nothing happens. I want a refund of the 23.00 I paid twice already today. This is ********